Refund policy
Return & Refund Policy – RosieDoodleStudio
At RosieDoodleStudio, all products are sold as digital downloads. This means no physical items will be shipped to you.
Please read this policy carefully before making a purchase.
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Digital Product Nature
Due to the nature of digital products, all sales are considered final once the files have been downloaded or accessed. Digital files cannot be returned, and we are unable to offer refunds or exchanges after purchase.
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No Returns or Exchanges
As this is a digital product:
- Returns are not accepted
- Exchanges are not offered
- Cancellations are not possible once the order has been completed
This is because the product is delivered instantly and cannot be “returned” in the traditional sense.
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Exceptions & Support
We want you to be happy with your purchase, so we may offer support or a replacement file in the following situations:
- You receive the wrong file
- The file is corrupted or won’t open
- There is a clear technical issue with the download
If this happens, please contact us within 7 days of purchase with:
- Your order number
- A description of the issue
We will do our best to resolve the problem as quickly as possible.
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Accidental Purchases
Refunds will not be issued for:
- Accidental purchases
- Purchasing the same file more than once
- Change of mind after purchase
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File Compatibility
It is the buyer’s responsibility to ensure that they have the correct software, equipment, and knowledge to use and print the digital files.
We recommend checking:
- File formats
- Printing requirements
- Product descriptions
before completing your purchase.
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Personal Use Only
All designs are for personal use only and may not be resold, shared, or distributed in any form.
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Contact Us
If you have any questions before purchasing, please don’t hesitate to get in touch. We’re always happy to help clarify anything so you can feel confident in your purchase.
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By purchasing from RosieDoodleStudio, you agree to this Return & Refund Policy.